Hello, I am
I am an IT Officer and technology professional with hands-on experience in local government IT operations, IT infrastructure, network and systems management, technical support, database and enterprise applications, and digital service delivery. My work focuses on maintaining reliable technology environments, resolving technical challenges, improving IT service operations, and supporting the digital transformation of public-sector services. I am passionate about applying technology, innovation, and practical problem-solving to build secure, efficient, and user-focused digital solutions that create meaningful impact for organizations and communities.
About
IT Officer & Technology Professional
I am an IT Officer and technology professional with hands-on experience in local government IT operations, IT infrastructure, network and systems management, technical support, database and enterprise applications, and digital service delivery. My work focuses on maintaining reliable technology environments, resolving technical challenges, improving IT service operations, and supporting the digital transformation of public-sector services. I am passionate about applying technology, innovation, and practical problem-solving to build secure, efficient, and user-focused digital solutions that create meaningful impact for organizations and communities.
Experience
Siddhalek Rural Muncipality · Bungchung, Dhading
Lead IT operations and digital transformation initiatives at Siddhalek Rural Municipality, providing technical support and managing IT infrastructure across the municipal office and ward offices, including network infrastructure, internet connectivity, LAN/WAN, routers, switches, access points, servers, CCTV, hardware, software, and system troubleshooting. Manage and support municipal websites, digital services, internal systems, user support, data management, and IT service operations while coordinating with ISPs, vendors, ward offices, and technical teams for network maintenance, infrastructure development, service restoration, and implementation of ICT solutions. Contribute to the planning, deployment, monitoring, security, documentation, procurement, and continuous improvement of municipal technology systems to strengthen digital service delivery and operational efficiency.
SUBISU · Baluwatar
Worked in the Enterprise Support Unit, handling customer support tickets from creation and triage to assignment, escalation, follow-up, and closure. Provided technical support for internet connectivity, routers, switches, ONU/CPE, LAN/WAN, and IP-related issues. Coordinated with NOC, L2/L3 teams, and field technicians for troubleshooting and service restoration, while maintaining ticket updates, SLA follow-ups, and resolution records.
Skills
Projects
Education
IT
Asian School Of Management and Technology
Jun 2020 — Jul 2025
Services
LAN/WAN, switches, routers, MikroTik, internet connectivity and network troubleshooting, monitoring and issue resolution.
Hardware, software, operating systems, printers, peripherals and day-to-day technical issues को L1/L2 support and troubleshooting.`
Office IT infrastructure, servers, network devices, CCTV systems and related infrastructure को setup, maintenance and monitoring.
Internet services, routers, switches, IP connectivity and network performance monitoring तथा ISP coordination.
IT incidents and service requests को triage, prioritization, escalation, follow-up and resolution tracking.
Server, storage, applications, user access and system services को administration, monitoring and maintenance.
CCTV cameras, NVRs, PoE/network infrastructure को installation support, configuration, monitoring and troubleshooting.
Government website, digital platforms and online services को content management, technical support and administration.
Digital systems, ICT infrastructure and technology projects को planning, implementation, coordination and technical support.
IT assets, incidents, network issues, maintenance activities and technical projects को documentation and reporting.
Technical articles, project experiences, tutorials and ideas from my journey in IT and technology.
IT SupportJune 2, 2026
Digitized Attendance and Better Monitoring by introducing Biometric E-Attendance System in all Local Government Offices, Ward Offices and Government Schools.
IT SupportDecember 17, 2025
A practical guide to IT troubleshooting, incident management, network diagnostics, application support, technical documentation, and effective issue escalation to ensure reliable IT services and a better user experience.
Contact
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